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Building businesses from the journey up.

Matt operates at the intersection of business strategy and customer experience, where the gap between what a brand promises and what it actually delivers either builds loyalty or burns margin. He works with leadership teams who need that gap closed: thoughtfully, innovatively, and in ways that deliver meaningful value for all involved.

Matt Walsh

Turn experience from a cost center into a growth engine.

With decades of experience leading teams and complex initiatives for world-class clients, Matt delivers CX value across a few core specialties.

Designing more than deliverables.

The best customer experiences are built on great employee experiences.

Trusted by leaders.

A showcase of companies Matt has had the privilege of leading creative and strategic initiatives for.

Featured B2C Clients

    Featured B2B Clients

      View awards and testimonials

      Always learning.

      Matt knows yesterday's playbook won't win tomorrow, especially as AI redefines what's possible every day. So while continuing to lead client engagements, he's also midway through MIT xPRO's six-month Executive Certificate in AI Strategy and Product Innovation.

      01 Completed Aug 2026

      AI Strategy and Leadership

      AI and data strategy, operational and workflow transformation, governance, and leading organizations through AI adoption.

      Learn more
      02 In progress

      Designing and Building AI Products and Services

      AI product innovation and development, from the AI design process to how people and intelligent systems interact.

      Learn more
      Program progressPhase 1 of 2 complete
      MIT xPRO certificate awarded to Matt Walsh for completing the AI Strategy and Leadership Program: Thriving in the New World of AI, August 2026

      One engagement.
      Unlimited expertise.

      When you engage Matt, you're not just getting one person. Through his agency, Green Stone, he has partnered with hundreds of experts across every discipline that modern experience design demands.

      That number is a small fraction of a broader talent network, cultivated over decades of relationships with individual practitioners and firms across the industry. Whatever your challenge requires, Matt can build the team.

      220+

      Subject Matter Experts

      have already worked on projects with Green Stone

      23+

      Years of Experience

      accelerates the speed and accuracy of insights and execution

      120+

      Clients Engaged

      Green Stone through the last 13 years

      ∞

      Matt's Gratitude

      that he gets to do this for a living

      Let's talk about what's next.

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